Specified Commercial Transactions Act
This page is the notice required by the Japanese Act on Specified Commercial Transactions.
| Item | Details |
|---|---|
| Seller | Disclosed without delay on request (see “Disclosure of seller information” below) |
| Person responsible | As above |
| Address | As above |
| Phone number | As above |
| contact@no9.app | |
| Product | Teraloo Plus (monthly or yearly), an auto-renewable subscription used in the Teraloo app |
| Price | Monthly ¥480, yearly ¥3,800 (tax included, in Japan). The price shown on the purchase screen applies |
| Other fees | Internet connection and data charges |
| Payment method | The payment method of the App Store or Google Play |
| Payment timing | When you confirm the purchase. After that, the subscription renews automatically at the end of each period, and each renewal is charged |
| Delivery | Available right after payment |
| Requirements | Listed on the app’s page in the App Store or Google Play |
| Cancellation | Cancel any time in your store’s subscription settings. Cancel at least 24 hours before the end of the period to stop the next renewal. You can keep using it until the end of the period |
| Returns and refunds | As a digital product, it cannot be returned or cancelled after purchase. For refunds, contact the App Store or Google Play under its policies |
Disclosure of seller information
We disclose the seller’s name, address and phone number without delay if you email contact@no9.app with the applicant information and document below.
Applicant information
- Name
- Name reading (furigana, if any)
- Address
- Phone number
- Email address
- Date of birth
- The reason for the request
Required document
Attach a copy of one of these identity documents. A document with an expiry date must be valid when you send it.
- Driver’s license
- Passport
- Health insurance card
- Certificate of seal registration
- Basic Resident Register card (showing your name, address and date of birth)
- Pension handbook
- Residence card or special permanent resident certificate
- Copy of residence record (juminhyo)
- Copy of family register (koseki)
Handling of personal information
We use the applicant information and identity document only to verify and reply to your request.